Black Bear Ladder offers Land Delivery with our own trucks to most areas of Maine, New Hampshire and Massachusetts for a $10 delivery charge.  Please use our Delivery Zone Tool to see if you are within our $10 flat rate delivery Zone.

For areas outside of our normal delivery area please call or email us and we can go over additional options for delivery with you.

*We do not offer delivery to islands*

Delivery Zone Tool


Delivery Policy:

How delivery works within our $10 Flat Rate Delivery Zone

*WE DO NOT DELIVER TO ISLANDS*

Black Bear Ladder delivers with our own trucks within the $10 flat rate delivery zone; this means that you can be assured your order will be delivered  on time and damage free.  We generally deliver in stock items within 1-4 working days; weather, load size , bundling deliveries and location determine lead time – please call or email with your location and items you are looking to purchase for a more accurate estimated delivery time.  We will call or email you the day before delivery so that you know your order will be arriving.  If you have specific delivery instructions please note them when you place your order such as “leave beside garage next to rock wall – do not leave in driveway”.  Any other information is greatly appreciated by our drivers such as “green house with two car garage – address number on garage”.  If you would like us to call an hour before we arrive for delivery please make note on your order.

Our delivery vehicles are 26 foot long Van Body trucks (Box Trucks) that weigh 26,000 pounds and are 12’ 6” tall, we must be able to deliver on your road/driveway.  We must be able to get our vehicle on your road/driveway and be able to turn around, if your road is posted for weight, height or is not allowed to have any commercial vehicles please do not order online and call us toll free at 1-877-970-2327; we may be able to deliver with a smaller delivery vehicle.  If our box truck cannot legally go on your road we will not make the delivery and/or your driveway is not safe due to excessive snow (not plowed), ice or low hanging power lines you will be charged for the $10 delivery fee and we will not deliver the product (this is very rare – we cannot put our employees in danger due to very poor conditions).  If this happens our driver will make an attempt to call you when they arrive onsite.

When delivering we will move items that weigh 75lbs. or less up to 50 feet from the delivery vehicle, items that weigh 75lbs. or more will be “tailgate delivered” meaning they will be taken off the truck by our driver and not moved to another location.  We do not deliver to second floors or inside of office buildings; our drivers will not carry items up or down stairs.  When delivering items they will be left flat on the ground, we will not lean any items against houses, garages, sheds or vehicles.  We deliver in all weather conditions, if you want to be in person at time of delivery but will not be onsite due to rain, wind or snow please make note on the order.  Delivery of your order will be delayed if you cannot have items delivered in inclement weather conditions.

 

Do I have to be home or at the jobsite when you deliver?

You do not have to be onsite or home for delivery; once we deliver the customer is responsible for any theft of the products, our drivers take pictures of the product that has been delivered.  If you wish to be onsite or have the driver call you an hour before delivery or upon delivery please note on your order.  If you wish to be onsite please note that our drivers cannot wait longer than 15 minutes for a customer to arrive (if not already onsite) so that we can make our other promised deliveries that day.

 

I placed my order but need to add on to my order

We load our trucks the day before delivery, we cannot add on the same day we are delivering.  Please call us toll free at 1-877-970-2327 and we can add to your order without charging an additional fee as long as the truck has not left our store to deliver your order.  You cannot add on to your order after it is placed without the website charging you an additional $10 delivery fee.

 

Can I meet the delivery truck?

If you are outside of our delivery area and/or would like to meet our truck instead of delivering to a specific address we can make arrangements; please do not order online and call us toll free at 1-877-970-2327.  We will give you an approximate day that we could meet you, we will call the night before delivery and give you a half an hour window of when our truck will arrive at a predetermined meeting location (we can also call an hour prior to arrival if requested).  If you are not at the meeting area within 15 minutes of the drivers arrival at the meeting area the driver will leave and not turn around, you will be charged the $10 delivery fee.  Unfortunately we must enforce this policy in order to make our other deliveries promised to customers for that day.  We will not meet anyone arriving or departing on a Ferry; we can deliver to a Ferry Terminal on the mainland if arrangements are made beforehand, we will not pay lumper fees or transportation costs – customer is responsible for all charges; please call us for Ferry Terminal Deliveries.

 

I am outside of your $10 delivery zone – Can you deliver?

For small items we can ship via UPS, we charge our actual shipping cost to ship via UPS.  If you are within New England give us a call toll free at 1-877-970-2327 and we can give you options, we may be able to deliver with our trucks or use a common carrier (both options for an additional fee).  If you are outside of New England our only option is to ship via LTL or common carrier trucking, this will be expensive and there are many terms and conditions imposed by the trucking companies; please give us a call toll free at 1-877-970-2327 for more details.

 

Can you ship C.O.D. or to a P.O. Box?

We accept Visa, Master Card, Discover and American Express.  We can ship C.O.D. cash only within our $10 delivery zone outside of Maine.  We can ship C.O.D. within our $10 delivery zone in Maine Cash or Check; if you are paying by check it cannot be a “starter check”, you must also be present at time of delivery with a valid State of Maine driver’s license or State of Maine I.D.  We cannot ship to P.O. Boxes.